Richard leads our relationship development efforts, ensuring we create and maintain great networks of clients and collaborators. Over the last 25 years, Richard’s focus has been on customer centricity and innovation in the way businesses win, grow and manage clients in a rapidly changing world. He previously worked as Global Sector Head at sales performance consultancy Mercuri International and now leads the management team at SalesLevers. Richard works with high-level, sales-based clients by diagnosing the current situation; formulating good ways of working; developing people and those who lead them, tuning through continuous implementation and re-calibrating for the changes ahead. He believes we are experiencing a radical and rapid shift in the way business relationships need to be managed.